FAQ

Find the answers to our most commonly asked questions, or drop us a line for more assistance!

When will my product ship?

Typically orders ship within 2-3 business days!

 

Do you ship to my country?

We ship worldwide with USPS! All orders include a tracking number.

 

What shipping carrier do you use?

We ship orders via USPS: First Class, Priority or First Class International.

 

Do you offer expedited shipping?

Yes, within the USA we offer USPS Priority Mail. You will be given the option at checkout. We’re sorry, but at this time, we cannot expedite orders internationally.

 

Where are these made?

These cases are printed in, and shipped from, Los Angeles, California, USA.

 

Will the case peel?

No.  Each case is printed and sealed with dual UV lights, setting the print in place. Over exposure to heat and water could cause damage to the case and print, however, it will withstand normal daily use with no problem.

 

Are the clear cases hard shell or flexible?

All of our clear and white TPU cases are flexible, making putting the case on and taking it off, easy.  We do ask, however, that you not bend the case more than necessary as doing so could damage the print. Our wood cases are sturdy, snap-on style cases.

 

Will the clear cases discolor over time?

Exposure to prolonged heat could discolor the case overtime, however the print will not fade or change color.

 

I don't see my device on your website.

We carry all Apple smart phone devices and latest Samsung Devices.  If you do not see your device, you can contact us for a special request.

 

The device I want is out of stock. When will it be back?

Sign up for your newsletter to be alerted of exact dates and arrivals!

 

Do you do custom orders?

Yes, we do. Visit our "Custom Shop" to personalize your own case! If you have other special requests, contact us at hello@arlalaserworks.com

 

Do you do wholesale or take custom projects?

Yes, we do. In addition to custom/wholesale phone cases, we specialize in many other mediums of print and laser.  Contact us wholesale@arlalaserworks.com

 

My item was damaged. Can you help?

Please contact customer support at Hello@ArlaLaserWorks.com and include your order number along with any details we need to know to best assist you.

 

Return / Exchange policy

Our Return/Exchange policy is valid for 30 days!  If you don’t like your case, or accidentally ordered the wrong size, we will happily exchange it for you or refund you within 30 days in new and unused condition. Please contact customer support at Hello@ArlaLaserWorks.com within 21 days of the delivery date and include your order number along with any details weneed to know to best assist you.

 

Custom orders are final sale.

We make each phone case to order just for you and for this reason we cannot accept returns or refunds.

 

How do I contact customer service?

Send us an e-mail at Hello@ArlaLaserWorks.com!

 

Arla LaserWorks Instagram Giveaway Official Rules

To be entered into our current giveaway, simply post a photo of your Arla phone case, tag @Arla_Cases, and include #ArlaCasesGiveaway!  Giveaway is now open and ends on 10/30/2017 11:59pm PST.  All updates and changes to the contest will be posted here. Winner will receive a $100 Visa Giftcard and notified via Instagram Direct Message.  If a reply is not received within 5 days, the prize will be forfeited and new winner will be chosen.  This giveaway is in no way sponsored, endorsed or administered by, or associated with, Instagram or Visa. Please read official rules below.

NO PURCHASE IS NECESSARY TO ENTER OR WIN. A PURCHASE DOES NOT INCREASE THE CHANCES OF WINNING.

  1. Eligibility: This Campaign is open only to those who post their Arla LaserWorks phone case, tag @Arla_Cases, and include #ArlaCasesGiveaway, and who are 18 years of age or older as of the date of entry. The Campaign is only open to legal residents of the United States of America, and is void where prohibited by law. Employees ofArla LaserWorks its affiliates, subsidiaries, advertising and promotion agencies, and suppliers, (collectively the “Employees”), and immediate family members and/or those living in the same household of Employees are not eligible to participate in the Campaign. The Campaign is subject to all applicable federal, state, and local laws and regulations. Void where prohibited.
  2. Agreement to Rules: By participating, the Contestant (“You”) agree to be fully unconditionally bound by these Rules, and You represent and warrant that You meet the eligibility requirements. In addition, You agree to accept the decisions of Arla LaserWorks as final and binding as it relates to the content of this Campaign.
  3. Campaign Period: Entries will be accepted online starting on July 27, 2017 12:00am PSTand ending 10/30/2017 11:59pm PST. All online entries must be posted by 10/30/2017 11:59pm PST.
  4. How to Enter: The Campaign must be entered posting a photo of your Arla phone case an including @arla_cases in your tag and caption. The entry must fulfill all Campaign requirements, as specified, to be eligible to win a prize. Entries that are incomplete or do not adhere to the rules or specifications may be disqualified at the sole discretion of Arla LaserWorks. Although you may post multiple photos, you will be entered only once. You must provide the information requested. You may not enter more times than indicated by using multiple email addresses, identities, or devices in an attempt to circumvent the rules. If You use fraudulent methods or otherwise attempt to circumvent the rules, your submission may be removed from eligibility at the sole discretion of Arla LaserWorks.
  5. Prizes: The Winner(s) of the Campaign (the “Winner”) will receive a gift card valued at $100. Actual/appraised value may differ at time of prize award. The specifics of the prize shall be solely determined by Arla Laserworks. No cash or other prize substitution shall be permitted except at Arla Laserworks’s discretion. The prize is nontransferable. Any and all prize-related expenses, including without limitation any and all federal, state, and/or local taxes, shall be the sole responsibility of Winner. No substitution of prize or transfer/assignment of prize to others or request for the cash equivalent by Winner is permitted. Acceptance of prize constitutes permission for Arla LaserWorks to use Winner’s name, likeness, and entry for purposes of advertising and trade without further compensation, unless prohibited by law.
  6. Odds: The odds of winning depend on the number of eligible entries received.
  7. Winner Selection and Notification: Winner will be selected bya random drawing under the supervision of Arla LaserWorks. Winner will be notified by Instagram direct messagewithin five (5) days following selection of Winner. Arla LaserWorks shall have no liability for Winner’s failure to receive notices due to spam, junk e-mail or other security settings or for Winner’s provision of incorrect or otherwise non-functioning contact information. If Winner cannot be contacted, is ineligible, fails to claim the prize within five (5) days from the time award notification was sent, or fails to timely return a completed and executed declaration and release as required, the prize may be forfeited and an alternate Winner selected. Receipt by Winner of the prize offered in this Campaign is conditioned upon compliance with any and all federal, state, and local laws and regulations. ANY VIOLATION OF THESE OFFICIAL RULES BY WINNER (AT ARLA LASERWORKS’S SOLE DISCRETION) WILL RESULT IN WINNER’S DISQUALIFICATION AS WINNER OF THE CAMPAIGN, AND ALL PRIVILEGES AS WINNER WILL BE IMMEDIATELY TERMINATED.
  8. Rights Granted by You: By entering this content (e.g., photo, video, text, etc.), You understand and agree that Arla Laserworks, anyone acting on behalf of Arla Laserworks, and Arla Laserworks’s licensees, successors, and assigns, shall have the right, where permitted by law, to print, publish, broadcast, distribute, and use in any media now known or hereafter developed, in perpetuity and throughout the World, without limitation, your entry, account name, picture, statements about the Campaign, for news, publicity, information, trade, advertising, public relations, and promotional purposes without any further compensation, notice, review, or consent.
  9. Terms & Conditions: Arla Laserworksreserves the right, in its sole discretion, to cancel, terminate, modify or suspend the Campaign should virus, bug, non-authorized human intervention, fraud, or other cause beyond Arla Laserworks’s control corrupt or affect the administration, security, fairness, or proper conduct of the Campaign. In such case,Arla Laserworks may select the Winner from all eligible entries received prior to and/or after (if appropriate) the action taken by Arla Laserworks. Arla Laserworks reserves the right, in its sole discretion, to disqualify any individual who tampers or attempts to tamper with the entry process or the operation of the Campaign or website or violates these Terms & Conditions. Arla Laserworks has the right, in its sole discretion, to maintain the integrity of the Campaign, to void entires for any reason, including, but not limited to: multiple entries from the same user from different IP addresses; multiple entries from the same computer in excess of that allowed by Campaign rules; or the use of bots, macros, scripts, or other technical means for entering. Any attempt by an entrant to deliberately damage any website or undermine the legitimate operation of the Campaign may be a violation of criminal and civil laws. Should such attempt be made, Arla Laserworks reserves the right to seek damages to the fullest extent permitted by law.
  10. Limitation of Liability: By entering, You agree to release and hold harmless Arla Laserworksand its subsidiaries, affiliates, advertising and promotion agencies, partners, representatives, agents, successors, assigns, employees, officers, and directors from any liability, illness, injury, death, loss, litigation, claim, or damage that may occur, directly or indirectly, whether caused by negligence or not, from: (i) such entrant’s participation in the Campaign and/or his/her acceptance, possession, use, or misuse of any prize or any portion thereof; (ii) technical failures of any kind, including but not limited to the malfunction of any computer, cable, network, hardware, or software, or other mechanical equipment; (iii) the unavailability or inaccessibility of any transmissions, telephone, or Internet service; (iv) unauthorized human intervention in any part of the entry process or the Promotion; (v) electronic or human error in the administration of the Promotion or the processing of entries.
  11. Disputes: THIS Campaign IS GOVERNED BY THE LAWS OFTHE UNITED STATES OF AMERICAAND CALIFORNIA, WITHOUT RESPECT TO CONFLICT OF LAW DOCTRINES. As a condition of participating in this Campaign, participant agrees that any and all disputes that cannot be resolved between the parties, and causes of action arising out of or connected with this Campaign, shall be resolved individually, without resort to any form of class action, exclusively before a court located in California having jurisdiction. Further, in any such dispute, under no circumstances shall participant be permitted to obtain awards for, and hereby waives all rights to, punitive, incidental, or consequential damages, including reasonable attorney’s fees, other than participant’s actual out-of-pocket expenses (i.e. costs associated with entering this Campaign). Participant further waives all rights to have damages multiplied or increased.
  12. Sponsor: The Sponsor of the Campaign is Arla Laserworks, @Arla_Cases on Instagram, and ArlaLaserWorks.com. This giveaway promotion is in no way sponsored, administered, or associated with Instagram, Inc or Visa.

 

 

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