Help Center

Orders are being shipped out on a regular basis Monday - Friday from Los Angeles, CA, USA.

Due to COVID-19, you may experience some delivery delays brought on by USPS.

If you do experience such delays, we ask that you extend a 5 business day delivery discrepancy window. Also, remember to check with your neighbors and other household members who have have received the package on your behalf.  

If your order has not arrived within 5 business days of confirmed delivery, contact us at hello@arlalaserworks.com with your number number.

All products on our storefront are shipped in 2-4 business days.

All orders will have tracking numbers.

If you need to make any changes including quantity, device, cancelation, delay shipment, or address adjustments, send an e-mail to hello@arlalaserworks.com. You may also reply to your order confirmation e-mail. 

We begin processing orders within 24 hours, so please contact us as soon as you know a change needs to be made. Once an order is in transit, we cannot retrieve it. 

We carry phone cases for all the latest iPhone and Samsung phones. If you have a newer model, but don't see it listed, it is likely out of stock for the moment.  The best way to get stock updates and new releases is to sign up to your newsletter HERE.

We ship worldwide! You will receive a tracking number for your order so that you can keep an eye on it.  Please allow 2-7 days for USA addresses, and 5-23 days for international addresses.

Please be sure to double check that your address is full and complete! 

Upon shipment, a tracking number will be sent to you. You can also opt-in to receive text message alerts. Please note: sometimes it may take up to 24 hours for the tracking number to show online.

If you received a tracking number, but don't see updates, it's ok.  Just allow 24 hours for the system to kick in.  If it has been over 24 hours, and still nothing is happening, contact us for assistance by replying to your order confirmation e-mail, or e-mailing us at hello@arlalaserworks.com

Yes, you can.  If you have placed an order, but want us to ship it at a future date, simply reply to your order confirmation e-mail and let us know the date.  We will reply to your e-mail to confirm we have received your request.

We've done our best to cover all the bases and make checkout as easy as possible.

Here are all the current accepted payment methods:

• Visa
• MasterCard
• AMEX
• Discover
• PayPal
• PayPal Express
• ApplePay
• GooglePay
• AmazonPay
• BitPay
• Diners Club
• JCB

Yes, we can customize all of our customizable designs in multiple languages including Armenian, Spanish, Arabic, Chinese, Japanese, French, Russian and more!

If you want to return your item for a refund, please contact us within 15 days of order delivery. 

Send an e-mail to hello@arlalaserworks.com and include the following:

1. Your order number (so we can find you)
2. Your reason for return (so we can address your concerns if applicable, and improve our service for the future)

We will then e-mail you the return address.

Some things to know:

• Shipping fees are non-refundable
• Refunds will go back to the original form of payment and are usually processed within 7 business days.
• Refund amount will be the amount you paid. We do not have a restocking fee.
• Buyer is responsible for fees involved in returning an item
• We recommend obtaining a tracking number for your return, as the package is not our responsibility until it arrives to us.  Please take care to package the item securely to avoid damage in transit.
• We cannot be responsible for returns that get lost in transit or otherwise don't arrive in the condition previously stated/discussed (ie; used, broken, damaged in transit)
• Unsolicited returns will not be processed. 

Each custom order is created uniquely for you. For that reason - unless there is an error on our part - custom order sales are final.

We take every precaution to process orders accurately. If you believe there has been an error on our part, please contact us within 3 business days of your items arrival, and include a photo so that we can clearly see and address your concern. 

If we have made a mistake, we will work with you to correct it.

Non-custom orders can be exchanged within 15 days of order arrival as long as they are in unused condition.

To begin your request, send an e-mail to hello@arlalaserworks.com and include the following:

1. Your order number (so we can find you)
2. What you would like to exchange your item with (include a link or screenshot)

Some things to know:

• Shipping fees are non-refundable
• Customer is responsible for fees involved in returning an item
• We recommend obtaining a tracking number for your return, as the package is not our responsibility until it arrives to us.  Please take care to package the item securely to avoid damage in transit.
• We cannot be responsible for returns that get lost in transit or otherwise don't arrive in the condition previously stated/discussed (ie; used, broken, damaged in transit)
• Unsolicited returns will not be processed. 

Yes! Our wood cases have a solid wood backing, and it is securely fixed on a more protective shell.  

Here is our favorite customer testimonial:

"I just wanted to tell you that the phone case I ordered from you is so amazing! I accidentally left my phone on top of my car, and as I’m driving 50mph down the highway, it flies off. I see it bouncing across the highway, and by some miracle no one ran over it by the time I got back to it. Anyways, the case is a little scratched up now, but my phone is perfectly fine. 

I tried to edit my review to add this story in there, but I couldn’t figure out how to do that.

Thanks so much for saving my phone!" - Jessica from CALHOUN, LA

If protection is #1 priority, shop our Tough collection, with 3 layers of protection. Click HERE

Our clear cases have a direct UV-sealed print. These cases are flexible, slim and strong. They protect the back, sides, and buttons with opening for ports and jacks.  

Here is what a customer had to say about our clear cases:

"Gosh this has to be my.....5th case from you and I love it so much! Bought it to match a portfolio thing I got for work and it’s perfect :) these cases LAST. All of the ones I have still look brand new, the designs do not scratch off like any other phone case I’ve had. And it’s survived my clumsy self dropping it all over the place. If you don’t own a case from Arla, you’re missing out!" - Sarah Jo from Lancaster, PA

See what she's talking about by clicking HERE

If protection is #1 priority, shop our Tough collection, with 3 layers protection and full color prints. Click HERE

Wood Cases: Yes

Tough Cases: Yes

Glitter Cases: Yes

Clear Cases: Yes;  removing it may cause damage to the print

Without getting too technical, here is the most important word to associate with "laser engraved": permanent.

We have two different kinds of laser machines, depending on the product we are engraving.  In either instance, material is removed, leaving a permanent impression on the surface.

To see our laser machines in progress, follow us on insta @arla_cases or check out this post.

Yes! The steel guitar picks we engrave are real .30mm steel plectrums.  

Here is what's cool and different about our picks.  They are laser engraved, with micr-millimeter precision.  What this means is, that the engraving will not impact the usability of the pick.  The design will be permanent, and the plectrum unharmed!

As easy as could be! You order it, pay for it, and they arrive in your inbox within minutes! Magical!

If you've ordered a custom digital download, please allow 1-2 business days while we make it for you. Delivery will still be in your inbox.

All digital downloads are full resolution and ready to print for personal use on whatever medium you want! 

Shop them here!

Yes, if you have the proper rights and licensing that authorizes us to do so.  While we do have the ability, we won't violate trademark and copyright laws. This means, that we can't take the team's logo off the internet and print it, or use characters and artwork that we aren't authorized to. 

Yes, we do. Price breakdowns vary per item-category. 

For the most accurate information for your inquiry, including price breakdowns and turn-around time, please contact us at wholesale@arlalaserworks.com. 

We do all production in-house in Los Angeles, and ship worldwide.

Yes. We can work on the following surfaces

• Solid Wood
• Reconstituted Wood
• Cork
• Acrylic
• Plastics
• Aluminum
• Anodized steel
• Various grades of stainless steel
• Leather / Leatherette
• Stones
• Glass

Yes, for certain products, and to the USA only.

Please contact wholesale@arlalaserworks.com with the subject line "drop-ship inquiry". Include your shop's URL as well as your Resale Permit / Tax ID number. 

Yes, we can! Want your logo on merch? Want to see your own artwork be brought to life? Send your questions and inquiries to wholesale@arlalaserworks.com and we will give you all the information you need to begin something new, or add-on to what you've got going.