Help Center

FAQ

Ordering

How do I make changes to my order?

I don't see my phone device listed.

When can I expect to receive my order?

Do you ship to my country?

How do I track my order?

Can I delay a shipment?

What billing and payment methods do you accept?

Can you customize in other languages?

Returns and Exchanges

I want to return my item: non-custom orders

I want to return my item: custom orders

I want to exchange my item with something else

Products

Are your wood cases protective?

Are the clear cases protective? Are they flexible?

Can I use a pop-socket with my Arla phone case?

Can I use a wireless charger with my Arla phone case?

What does "laser engraved" mean?

Can I actually play the guitar with your guitar picks?

How do digital downloads work?

Can you put my favorite team logo on a sports ball? (and other logos)

Wholesale / Large Scale Production

Do you offer discounts for larger quantities (such as for events, national leagues, fundraisers, conferences etc)

Can you engrave / print on a product I provide? (such as serialization, part identification, item marking, etc)

Do you drop-ship?

Can you custom make items for me to re-sell on my own platform?