Personalized Vertical Bar Necklace with Engraving

If you want to return your item for a refund, please contact us within 15 days of order delivery. 

Send an e-mail to hello@arlalaserworks.com and include the following:

1. Your order number (so we can find you)
2. Your reason for return (so we can address your concerns if applicable, and improve our service for the future)

We will then e-mail you the return address

Some things to know:

• Shipping fees are non-refundable
• Refunds will go back to the original form of payment and are usually processed within 7 business days.
• Refund amount will be the amount you paid. We do not have a restocking fee.
• Buyer is responsible for fees involved in returning an item
• We recommend obtaining a tracking number for your return, as the package is not our responsibility until it arrives to us.  Please take care to package the item securely to avoid damage in transit.
• We cannot be responsible for returns that get lost in transit or otherwise don't arrive in the condition previously stated/discussed (ie; used, broken, damaged in transit)
• Unsolicited returns will not be processed. 

I want to return my item: custom orders