Custom orders are final sale. We make each phone case to order just for you and for this reason we cannot accept returns or refunds.
Please double check your spelling. We are not responsible for typos, errors, and misspellings made during checkout.
Damaged upon arrival items are covered. We take great care in creating and shipping your case. If on the off chance your case arrives damaged, we will take care of it. In order to qualify for a replacement, you must contact us within 3 days of delivery with your order number, and include a photo of the damage. You can reply to your initial order e-mail, or contact us directly at Hello@ArlaLaserWorks.com
About "black wood": genuine black ebony wood is critically endangered and illegal for trade. We've come up with the next best thing by coating strong, solid wood, with a thick black coating. Enjoy this sleek black look without worrying about fade and rub-off!
We begin processing orders within 24 hours. Typically your order is in transit in 2-3 days. Please note that if a holiday falls in between, an extra day may be added to the processing and/or delivery time.
Delivery times will vary depending on where you live.
We carry phone cases for all the latest iPhone and Samsung phones. If you have a newer model, but don't see it listed, it is likely out of stock for the moment. For stock updates and new releases sign up to your newsletterHERE.
Each custom order is created uniquely for you. For that reason - unless there is an error on our part - custom order sales are final.
We take every precaution to process orders accurately. If you believe there has been an error on our part, please contact us within3business days of your items arrival, and include a photo. If we have made a mistake, we will work with you to correct it.